Help & Support
Need help or have an idea? Write to us — a real person answers, usually within a few days.
Please tell us your device (for example “Samsung A54, Android 14” or “iPad, iPadOS 18”) and the app version (Google Play / App Store page).
Frequently asked questions
How does the microphone work?
In a speaking activity your child taps the big microphone button once, hears a little “pop” and says the word — there is no button to hold. Pipo notices by itself when your child has finished. The word is turned into text by the device’s own speech recognition (Apple on iPhone/iPad, Google on Android) and compared with the expected word. We never receive or store recordings.
If the microphone doesn’t react: allow microphone access (and speech recognition on iPhone/iPad) for Pipo Talk in the system settings, speak close to the device in a quiet room, and on Android make sure the Google app / Google speech services are installed and up to date. Without a microphone Pipo simply continues the lesson with tapping instead of speaking.
Does Pipo Talk work offline?
Yes. Lessons, games, songs, stories and Pipo’s voice are all inside the app, so it runs without an internet connection. On some devices speech recognition needs the internet. If it needs the internet and there is no connection, Pipo will tell you — installing the offline speech language for your device’s speech service avoids this.
How do I reset progress?
- Open Me (bottom right) → Parent Panel and enter your 4-digit PIN.
- Tap Reset all data and confirm.
All progress and settings are deleted from the device and the app starts fresh. Tip: to keep a copy first, create a code under Me → Settings & Accessibility → Back Up Progress.
I forgot the parent PIN — what now?
The PIN is stored only on your device, so we cannot see or reset it for you. You can start over by deleting the app’s data — note that this also deletes your child’s progress:
- Android: Settings → Apps → Pipo Talk → Storage → Clear storage (or uninstall and reinstall from Google Play).
- iPhone / iPad: press and hold the Pipo Talk icon → Remove App → Delete App, then install it again from the App Store.
Open the app, go to Me → Parent Panel and set a new PIN. (A backup code restores the old PIN together with the progress.)
How do I restore a purchase (Pipo Club)?
Go to Me → Pipo Club and tap Restore purchase. Use the same Apple ID or Google account that made the purchase. Payments are handled by the App Store or Google Play; you can view or cancel a subscription in your account’s subscription settings there.
Which languages are supported?
English, German, French, Spanish and Turkish — in any combination. Pipo explains in the home language and teaches the learning language. Change them any time under Me → Settings & Accessibility; the learning language can also be changed directly from Me.
How can I limit screen time?
In Me → Parent Panel set a daily time limit in minutes. When it’s reached, Pipo gets sleepy and says goodnight; with the PIN you can add 10 more minutes for today.
Is my child’s data safe?
Yes: no accounts, no ads, no tracking — everything stays on the device. Read the details in our Privacy Policy.